How do I care for my sterling silver jewelry?

When you're not wearing your sterling silver jewelry, store it in a cool, dry place away from direct sunlight. Ideally, keep it in a tarnish-resistant pouch or a jewelry box with anti-tarnish strips.

It is recommended to remove your jewelry before swimming in pools or hot tubs, or engaging in household chores involving chemicals as they can tarnish or damage sterling silver.

Remove your silver jewelry before showering, bathing, or any activities where it might come into contact with excessive moisture.

Regular cleaning helps prevent tarnishing. Use a soft, lint-free cloth to gently polish your silver jewelry. You can also use a specially formulated silver cleaning solution or mild soap and water. Avoid using abrasive materials or brushes that can scratch the surface.

After cleaning, make sure your jewelry is completely dry before storing it. Use a soft cloth to gently pat it dry.

How do I care for my 14k gold vermeil jewelry?

Gold vermeil jewelry is made by coating sterling silver with a layer of gold, creating a beautiful and affordable option for those who love the look of gold. Proper care will help maintain its appearance and longevity.

When not in use, store your gold vermeil jewelry in a cool, dry place away from direct sunlight. Consider storing it in a jewelry box or pouch to prevent scratching and tarnishing.

Remove your gold vermeil jewelry before swimming, bathing, or engaging in activities that expose it to harsh chemicals such as chlorine, bleach, or household cleaning products. Chemicals can cause the gold plating to wear off or become discolored.

Moisture can also cause the gold plating to tarnish or wear off prematurely. Remove your jewelry before showering, exercising, or any activities where it might come into contact with excessive moisture.

To clean your gold vermeil jewelry, use a soft, lint-free cloth to gently wipe away any dirt or oils. Avoid using harsh chemicals, abrasive cleaners, or polishing cloths, as these can strip away the gold plating. If necessary, you can use a mild soap and water solution, but be sure to dry the jewelry thoroughly afterward.

Gold vermeil jewelry can scratch easily, so be mindful when wearing it alongside other jewelry or when storing it. Avoid abrasive surfaces and rough handling to prevent scratches and damage to the gold plating.

Perfumes, lotions, and hairsprays can contain chemicals that may damage the gold plating or cause discoloration. To prevent this, apply your beauty products before putting on your gold vermeil jewelry and allow them to dry completely before wearing your jewelry.

Over time, the gold plating on vermeil jewelry may wear off, especially with frequent wear. If you notice significant fading or wear, consider having your jewelry professionally replated to restore its appearance.

What is the return policy?

Thank you for shopping with us! We want you to be completely satisfied with your purchase. However, if you need to return an item, please review our return policy below:

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1. Returns are accepted within 14 days from the delivery date. Items must be returned in their original condition, undamaged, and with all original packaging intact.

2. To initiate a return, please contact our customer service team at info@ptbjewelry.com to request a return authorization (RA) number. Returns without an RA number will not be accepted.

3. Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for items lost or damaged during return transit.

4. Once your return is received and inspected, we will process your refund as promptly as possible. Please note that refunds will be issued to the original payment method used for the purchase.

5. Any item returned outside of the 14-day return period, or in a condition that is not compliant with our return policy, may be subject to a restocking fee or may not be eligible for a refund.

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​We reserve the right to refuse returns that do not meet our return policy requirements.

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If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. Thank you for choosing PTB Jewelry!